We provide support for customers' production activities in a more speedy and reliable way
Machine tools are products that are used as long as 10 to 20 years. So it is important for us to establish a strong, long-term relationship with our customers. We have been establishing a global supply system to promptly dispatch on-site staff for repair service and send out necessary parts to the customers in the same way anywhere in the world.
What is MRO?
MRO stands for Maintenance, Repair, and Overhaul, a term also widely used in the aviation industry. MRO is a critical foundation for ensuring the safety and reliability of machine tools. At DMG MORI, we have established a dedicated MRO Department to carry out these functions.
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Maintenance
Preventive maintenance Ensures stable machine operation.
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Repair
Machine recovery Quickly restores the machine to operational status.
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Overhaul
Machine performance restoration Restores older machines to like-new condition.
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- Domestic/overseas sales bases
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Domestic and Overseas technical centers that are bases for our sales and field service activities.
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- Engineering
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Provides customers with the best possible solutions for their technical challenges and needs.
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- System Solution
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Offers one-stop service for manufacturing automation that brings greater productivity.
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- Parts Centers
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Large-scale parts centers in strategic locations around the world to provide the best possible post sale service for all customers
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- Training
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Various training programs and the online training system to help customers cultivate skilled machining engineers
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- Quality Assurance
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Overview of the “2-Year Warranty” for Machine Tools and the “5-Year Warranty” for Key Components
